Miami, FL, 3 - 4 June 2026
Schedule
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Organiser Opening Remarks
Keynote CEO Interview: Sustainable Growth and Operational Excellence at LATAM Airlines
Presentation: Payment as a Distribution Strategy: Embracing the Merchant of Record Model to Align with Evolving Traveler Behavior
Keynote CEO Interview: Seriously Nice in 2026: Lessons on Building a Tech Driven, Customer-Centric Airline
Keynote CEO Panel: Growth and Development in the North and South American Aviation Ecosystem
- In terms of investment and innovation, are front-end customer or back-end operations - advancements taking precedent in the next 5 years?
- Are there best practices or strategies for the challenges of entering new markets, connecting underserved regions and increasing route networks?
- How do we balance growth with profitability, cost control and sustainability initiatives?
- What is fleet modernization’s role in maintaining low fares and existing customer base?
Oneworld CEO Interview
Keynote Sustainability Panel: Innovating Our Way to Net Zero
Networking Break
Introduction from our Charity Partner
Fireside Chat: Breeze’s Vision for the Future of Customer Experience
Fireside Chat: Bridging the Atlantic: What the Americas can Learn from Europe’s Distribution Evolution
Fireside Chat: Customer-Centric Design in the Lead Up to the Olympics
Fireside Chat: Perfecting Digital Operations in a Time of Abundant Innovation
Fireside Chat: Why Partnerships are Taking Precedence in the Loyalty Ecosystem
Keynote CEO Interview: Navigating Uncertainty: Driving Modernization and Growth in Aviation
C-Suite Panel: Strategic Technology: Fuelling Growth Through Operational and Cost Efficiency
- How can we integrate GenAI across our core business processes for uplift in operational efficiency?
- How can we stop treating our IT budget as a fixed overhead cost and instead view it as a flexible growth investment to rapidly launch new products?
- Where do you see IT investment being focused on in the next few years?
- What improvements need to be made in digitising an airline before AI can be integrated?
- What practical steps should we take to move from managing legacy technical debt to funding new efficiency-driving innovations?
Fireside Chat: Reimagining Guest Support: Implementation, Impact, and Insights
Leaders Panel: Commercial Opportunity: The Future of Alliances, Partnerships and Business Models
Panel: Breaking the Distribution Barrier: Offer-Order and the Future of Airline Retail, from Europe to the Americas
- What practical steps should be taken to move from legacy to full Offer-Order adoption?
- How can we integrate NDC with existing GDS, payment, and CRM systems?
- How can airlines monetize personalization and dynamic offers in this new retail model?
- The importance of relationships with third party stakeholders for smooth integration
Panel: Harmonizing Efficiency with Experience amid the Ever-Changing Flow of an Airport
- How can we balance efficient, smooth passenger flow while creating a positive experience for the customer?
- How can we design employee experiences that improve both staff efficiency and passenger satisfaction?
- How should airports prioritize investments to enhance customer experience while maintaining operational efficiency?
- What approaches keep airport operations running reliably, even amid unexpected challenges and high passenger volumes?
Panel: The Loyalty Ecosystem in 2026: Where to Now?
- As loyalty programs offer experiences, payments and access, are we entering an era less about points and more about personalized, valued relationships with an airline?
- Where do priorities lie for loyalty programs in 2026, cobrand revenue or ticket sales?
- How are partnerships broadening participation and strengthening brand affinity?
- How are we managing regulation issues in different countries?
- What is the best way to keep up with evolving customer expectations and wide array of interests?
Panel: The Power of Information: Leveraging Data for Seamless Customer Experiences
- How can we formalize data collection and leverage insights to improve passenger experience?
- How can we leverage predictive analytics, digital tools and personalization to enhance passenger experience?
- How can AI help optimize customer care across the end-to-end journey?
- What opportunities are on offer for innovation with regulators, tech partners, and other stakeholders?
Fireside Chat: What Role does Data Personalization Play in Today’s Marketing Strategy?
Presentation: Azul’s Next Steps: Optimising Networks Through Strategic Partnerships
Presentation: Now Boarding: Assigned Seating at Southwest
Presentation: The Venture Lab Advantage: How Alaska Air Is Scaling Innovation at Startup Speed
Presentation: Strategic Marketing and Story Telling in an Alliance or Joint Venture
Presentation: Turning Irregular Operations into Customer Trust
Panel: Glass Half Full: Reframing an IROP as an Opportunity for Service Excellence
- With over a billion passengers affected annually, what are the immediate passenger-oriented priorities that airlines should consider in the event of an IROP?
- How can airlines turn disruptions into opportunities to strengthen customer loyalty instead of weakening it?
- How can we implement AI to increase our frontline response?
- Where do you think the industry is headed in terms of future innovations, like personalized add-ons or instant compensation?
- What third party partners are offering services like this, or is it something being developed by internal teams?
Panel: Storytelling and Shaping the Narrative: The Future of Aviation Marketing
- In a world where culture and ideas move so quickly, how do long-standing brands like airlines stay relevant and elevate value?
- How important is brand storytelling in our competitive landscape?
- What are the key aspects of aviation marketing that are being transformed by AI?
- How does marketing strategy vary between the US and Latin America markets?
- Is there uncapped potential in digital transformation of the marketing space, or limitations when it comes to things like personalization? What are the challenges?
Panel: The Path Towards Continuous Pricing and the Use of AI on the Journey
- How does Offer-Order adoption change pricing, bundling, and ancillary strategies?
- In what ways do Agentic AI and emerging technologies shape offer presentation and decision support?
- How are we able to use revenue focused data to approach continuous pricing?
- How can dynamic pricing be implemented without alienating existing customers?
- What is the strategic role of ancillaries in dynamic pricing? How does Offer-Order delivery redefine it?
Presentation: Air Canada’s Key to OTP
Panel: The Turn: Digitizing Operations to Increase Efficiency
- How are airlines modernizing crew systems to reduce paperwork, simplify processes, and speed up aircraft turnaround?
- Where can we increase automation on the ground as well as in the air to speed operations?
- How is AI being utilized for this effort?
- How can we scale systems to support airline growth without disrupting operations?
Networking Break
Keynote Interview: In Conversation with Amy Burr
Investment Panel: The Start-Up Landscape and why the Aviation Industry is Paying Attention
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Keynote CEO Interview: Miami and beyond: MIA on the Way to 77 million Annual Passengers
Keynote CEO Interview: Championing Environmental Excellence and Innovation Integration in a Multinational Airport Organization
Keynote Airport CEO Panel: Flow to Flight: Harmonizing Operations for the Next-Gen Traveler
- What do biometric boarding, real-time communication, and predictive flow management mean for the future of passenger travel?
- How close are we to achieving the ‘smart airport’, and what will this mean for the seamless experience?
- How do we achieve harmony between aircraft operations and passenger flow efficiency?
- What does it take to maintain a healthy symbiotic partnership between airlines and airports?
Networking and Refreshments Break
Fireside Chat: Cyber Resilience as a Pre-emptive Strategy in Innovation
Fireside Chat: Intelligent Orchestration and Achieving a Holistic View of Fraudulent Activity
Fireside Chat: The Role of Inflight Connectivity in Passenger Experience
Keynote CEO Interview: Low-Cost, High-Efficiency, All-Jet: Allegiant’s Expansion Mission One Year On
Presentation: Air Canada's Strategy for Revenue Management Technology
Presentation: Breaking the SLA Ceiling: Why Airport IT Support Must Evolve
Presentation: Your Offers Aren’t Yours. Take Back Commercial Control
Quvia: The Backbone of In-Flight Digital Experiences
Cybersecurity Panel: Enabling Digital Transformation While Maintaining Operational Resilience
- While technology is moving at such an accelerated rate, is there a way to keep up with security, or is it always destined to be a fire-fighting approach?
- How can we balance passenger-facing digital innovation with core infrastructure security?
- Can we embed cyber into organizational culture from the top down without overhauling legacy systems?
- What are best practices for AI, supply chain protection and scalable security frameworks?
- How can CISOs bridge the gap between technical cybersecurity operations and executive decision-making to ensure alignment with business goals?
Keynote CEO Interview: Arajet’s New Era of Connectivity Across the Americas, One Year On
Panel: Competing with Immediacy: When Customers are Accustomed to Everything at Their Fingertips, how do Airlines Deliver at 35,000 feet?
- With narrow margins, how do you maintain a low-cost base while fulfilling the expectations of passengers living in a regular state of immediate consumerism?
- What standout inflight touches can turn service into a defining part of an airline’s brand and loyalty strategy?
- What innovations will define the next generation of IFE&C, from satellite advances to cloud-based systems?
- How can AI and data analytics be used to anticipate passenger needs and tailor the onboard experience?
Panel: Covering all (Air) Bases: AI, Cyber and Investment Priorities heading towards 2030
- What strategies are in place to help integrate new airport systems/processes without disrupting operations and flow?
- How far do you see biometrics adoption advancing in the next 5 years?
- What are the focuses of the decision process when investing in new solutions?
- What part of the Airport/Operations do you see utilizing AI the most moving forward? (Airside, Terminal, Parking, Ticket Counter)wex
- How do we keep up with cybersecurity measures when innovation moves faster than security can keep up?
Panel: Payment Orchestration Innovation: How can we Strengthen Payment Resilience while Scaling Operations?
Panel: The Infusion of Technology with Revenue Management in the Digital Age
- How is the premium revenue surge going to affect economy class ticket prices on flights?
- In what way is the move to dynamic pricing being integrated into revenue management systems?
- Would there be benefits to combining ancillary and core revenue management teams? Is it feasible?
- The pros and cons of Offer/Order strategy on current legacy revenue management operations
Keynote CEO Interview: Two Year Anniversary of BermudAir: Lessons Learned in Establishing Market Notoriety
Keynote Panel: Regional Leaders and Emerging Technology in the LCC Landscape
- How would you describe the current business climate across the Americas, and what key trends are shaping your strategy heading to 2030?
- How are you leveraging digital transformation or AI to drive efficiency and growth in your local operations?
- How are you preparing your workforce for the future, particularly around upskilling and adaptability?
- In what ways are customer expectations changing in your region, and how are you evolving to meet them?
Fireside Chat: Unified Digital Operations: United’s Steps towards Greater Efficiency and Resilience
Presentation: Crew Experience as a Prominent Driver for Positive Customer Experience
Presentation: The Short-Term Goals and Long-Term Impact of Implementing Revenue Focused Digital Innovation
Presentation: The Short-Term Goals and Long-Term Impact of Implementing Revenue Focused Digital Innovation
Presentation: Elevating Employee Experience to Drive Customer Delight
The Recovery Paradox: Why Good Recovery Gets Punished, Not Funded
You’ll leave with a measurement framework you can walk into your CFO’s office with on Monday.
Panel: Agentic Commerce: How AI Agents Are Transforming Payments and the Airline Ecosystem
- How are AI agents that shop and pay on behalf of customers redefining the payments and travel ecosystem?
- What opportunities can airlines, OTAs, and payment providers unlock, and what new risks or liability shifts must be prepared for?
Panel: Crisis Accepted: Innovation in Solution Based Technology in the Event of an IROP
- How to know what to manage and develop in-house and where to invest in third party solutions?
- What is the role of AI in these situations?
- What kind of solutions are being explored for real time management of all moving parts (aircraft, gates, crew, slots?)
- Where does the airport - airline relationship come into this and how can both parties work towards smoothing out the IROP crisis protocol?
Panel: Customer-Centric by Design: Personalization and User Experience’s Intrinsic Role in Ecommerce
- How can airlines monetize personalization and dynamic offers in the Offer/Order model?
- Where do you find the middle ground between personalization and practicality? What’s its impact on ancillary revenue?
- How do you prioritize initiatives across e-commerce, payments and platform development?
- Is there a way to quantify/KPIs for the benefits of personalization? And how does it track?
Presentation: Investment and Implementation at United
Panel: Working Smarter: Technology as a Tool for Amplification and Empowerment in the Workforce
Contact us
Sponsor/Exhibitor Opportunities:
Martyn McMurray
martyn.mcmurray@terrapinn.com
Speaking Opportunities:
Daniel Boyle
daniel.boyle@terrapinn.com
Marketing/Press Opportunities:
Lucy Bale
lucy.bale@terrapinn.com
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